Any questions relating to *'s handling of personal information should be directed to our Privacy Officer.
* is required to collect and use personal information in order to provide order-related and transaction-related information, to provide services, to respond to requests, to administer and process customer surveys, special promotions and contests, for other marketing activities, as well as to maintain accounts, to process and deliver invoices and statements, and other internal administrative functions. As a result, your personal information can be collected when you use our website. This can include your name and job title, your email address, your postal code, as well as your preferences and interests.
Your IP address, your computer's operating system, the browser type and language are automatically collected each time you use the Website. Moreover, the identity of the website you came from will also be collected, as will your web request and the date and time of your visit and the site pages visited. Other information such as your name, address, and e-mail address ("contact information") is collected in order to allow us to administer the Website, to identify and contact users and in order to conduct Website maintenance. For audit and other internal and administrative purposes * may also keep a record of all information you contribute to the Website.
How we use your personal information
How we use your email address
We enjoy sharing with you * news, products, and events. In order to share with you, as applicable by jurisdiction, Canada’s anti-spam legislation (CASL) and/or US CAN-SPAM regulations requires us to obtain your express consent to receive electronic communications. When you provide us with your email address, we will then assume we have your express consent to email you (unless you say otherwise). However, to ensure you want to receive our helpful emails, our emails will also have an "unsubscribe" option at the bottom. In addition, from time to time, we may ask for you to confirm your consent to receive our emails.
If you opt not to receive our marketing emails, you will still receive emails regarding our products or services that you have purchased. For example, we may still email you about product notices, invoices, warranties, etc.
Links to other websites
If * requires personal information for a new purpose, it will seek consent for such new use.
Limits for Collecting, Using, Disclosing and Retaining Personal Information
*, unless required or permitted by law, does not collect, use or disclose personal information, except when it has obtained consent.
In all cases, * limits the amount and type of information collected to that which is necessary to meet the purposes described above. * undertakes to keep all personal information it collects strictly confidential. * will only retain personal information for the duration of its intended use or as otherwise required by law. Thereafter, all personal information that does not have a specific purpose or that no longer fulfills its intended purpose will be destroyed in a secure fashion.
Safeguarding Personal Information
* respects individuals’ privacy and will protect that privacy as vigorously as possible. * stores personal information in electronic and physical files that are secure and to which access is restricted.
Accuracy of Personal Information
You will be able to change, alter or delete your personal information at any time.
* also makes every effort to keep all personal information it holds, including contact information and financial information, accurate, complete, and current. * will update any changes to personal information when received when received from you through the Website. If * holds personal information about an individual which can be established by the individual to be inaccurate, * will take reasonable steps to correct it.
Access to Personal Information
You have the ability to access all your personal information on the Website at any time. If you have any questions regarding the personal information held by *, you should, in writing, contact *'s Privacy Officer. * will respond to any written requests within 30 days of receiving written notice. * will keep records of enquiries and/or objections and will document their resolution. * will conduct all investigations in a timely, fair and impartial manner.